All WSB accounts are by law required to have FICA documents of the account holder.  FICA comprises of a copy of an identity document as well as a proof of residence. Once we have received these documents, we can activate your account.

You can submit your documents via:
FICA Self-Service Website – Upload Yourself!
Email –
Drop Off – At your nearest WSB Branch.
WhatsApp – Simply send to 064 664 4197
Please follow the below list to see the accepted documents you can submit:


Proof of Identity:

  • ID copy, Passport or Driver’s License
  • Identity Documents must be clear i.e. the information and photo must be visible.

Checklist for proof of address:

  • Initials on the proof of address must correspond with the ID book
  • A client proof of address must contain the residential address only (Postal address not acceptable)
  • Proof of address must have a date (If it does not contain a date it will not be accepted)
  • If a client stays with their parent/renting, the parent must fill in a confirmation form stating that they reside with the client/renting. This form must be accompanied by proof of residence under the owner of the residence.

Accepted proof of  address:

  • Utility Bill (less than 3 months old)
  • Bank statement (Less than 3 months old)
  • A lease or rental agreement (Less than 1 year old)
  • A municipal rate & taxes invoice (less than 3 months old)
  • Mortgage statement (less than 6 months old)
  • Telephone account or other fixed-line provider (less than 3 months old
  • An official tax return (less than 1 year old)
  • A recent life insurance policy issued by an insurance company (Less than 1 year)
  • Recent correspondence from a body corporate or share-block association (Less than 1 year)
  • A valid television license documents (Less than 1 year)
  • A registered residential address confirmation inserted in the customers Identity Documents
  • Recent motor vehicle license or documentation(Less than 1 year)
  • A letter from a Municipal authority confirming that an individual is permitted to reside on communal land (Less than 3 months)
  • If you currently live with someone, and your proof of residence is in someone else’s name, you will need to fill out a Co-Habitation Form and submit with your FICA documents. You can request this form from us by emailing
For more information please contact our helpline on 0860 10 33 93 , or email